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This section shows the Pre designed Email Templates, you can modify them and use them in sending Emails,

There are wide range of predefined template which come in our daily use,

You will see different kind of templates used for email.

You can go on this option by clicking on Configuration → Mail Template

Screenshot: Mail Template

We will go through a brief Explanation of the Mail Template List,

Email Template

Description

Welcome Letter

This email is used to welcome you after you register on system

Retrieve password

This email is used to supply a link to retrieve password if you forgot password or password was expired

Invoice

This email is used to notify that you have received a new invoice

Send CDR

Payment Notice

This email is used to notify there is a payment for you

Low Balance Notification

This email is used to notify that client have reached their low balance threshold and recommend that client make payment as soon as possible to avoid any interruptions in service

ZERO Balance Notification

This email is used to notify that the balance amount of the client is ZERO

Daily Summary

This email is used to send out the Daily Summary to the client

Daily Balance

This email is used to send out the Daily Balance to the client

Daily CDR

This email is used to send out the Daily Call Details Report to the client

Payment Sent

This email is used to send out the payment receipt to the vendor that payment has been sent by our side

Payment Received

This email is used to inform us that payment received from client

Notice of Trunk Change

This email is used to notify you of a recent change to your trunk setting within the switch

Rate is Received

This email is used to notify that rates have been received & downloaded

48 Hours Notice

This email is used to inform to the client that Trunk will be suspended if the rates are not downloaded in 48 hours

24  Hours Suspension

Warning

This email is used to inform to the client that Trunk will be suspended if the rates are not downloaded in 24 hours

3  Hours Suspension

Warning

This email is used to inform to the client that Trunk will be suspended if the rates are not downloaded in 3 hours

1  Hours Suspension

Warning

This email is used to inform to the client that Trunk will be suspended if the rates are not downloaded in 1 hours

Suspended Trunk Due to Rate Not Downloaded

This email is used to inform to the client that Trunk is suspended due to rates are not downloaded

Send Downloaded CDR

This email is used to send out the link to download CDR to client

Trunk Interop Template

This email is used to inform for testing the trunk

Registration Accepted

This email is used to inform that registration is accepted successfully

Registration RejectedThis email is used to inform that registration is rejected
Email ConfirmationThis email is used to inform that registration is confirmed

Trunk Suspension Notice

This email is used to notice that Pending Trunk is under Suspension

DID Order Letter

This email is used to let the client know about the DID number, Setup Fee, Monthly charges

Trouble Ticket

This email is used to notify client or vendor if you get any issues

Agent Share Link

This email is used give information regarding Agent

Sign on NotificationThis email is used to inform when client/vendor sign in to Portal


How to edit a Mail Template :-

We will see how to edit a Mail Template,

Suppose open a predefined Mail Template, we will see the Welcome Letter Template.

We will go around the components of Welcome Letter,

Screenshot: Editing a Mail Template

Field Name

Description

From Email

The Email Sender It is configured in Email Sender page

Subject

Subject of the Email

CC

Carbon Copy Email

Content

The content of the Email

Tags

The tags will be inserted automatically in email content if you click on

After setting, click on the Submit button to save.

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