This section is used to config the email sent to the Client. The email template is configured depending on the purpose of the email. 

There are two parts of this section: Email Template Setting and Email Template List

Email Template Setting

For this part, we will go around the components of a Email Template.

Click on Configuration → Email Template → The Email Template will be displayed as below:

On this page:

Screenshot: Email Template Setting

Email Template Setting

Field NameDescription
From EmailThe Email Sender. It is configured in Email Sender page
SubjectSubject of the Email.
CCCarbon Copy Email.
ContentThe content of the Email.
TagsThe tags will be inserted automatically in email content if you click on.

After setting, click on the Submit button to save.

Email Template List

There are many Email Templates in this section. We will list out all the Email Templates and its purpose as well.

Email Template NameDescription
Welcome LetterIs used to send to the person who has just signed up to the system.
Retrieve PasswordIs used to reset password for the client.
InvoiceIs used to send invoice to the client.
Payment NoticeIs used to send Payment Notice to the client.
Insufficient BalanceIs used to send email to the client when the balance of client is insufficient.
ZERO balance notificationIs used to send email to the client when the balance of client is ZERO.
Daily SummaryIs used to send Daily Summary to the client.
Daily BalanceIs used to send the Daily Balance to the client.
Daily CDR

Is used to send Daily Call Detail Report to the client.

Payment ReceivedIs used to send email to the client when the company received the payment from the client.
Notice of ReceiptIs used to send email to the client if there is any change in rate.
Notice of Trunk ChangeIs used to send email to the client if there is any change in Trunk.
Rate is Downloaded NotificationIs used to send email to the client if the rate is download successfully.
48 hour NoticeIs used to send email to the client if Trunk will be suspended in 48 hours.
24 hour Account Suspension WarningIs used to send email to the client if Trunk will be suspended in 48 hours.
3 hour Account Suspension WarningIs used to send email to the client if Trunk will be suspended in 24 hours.
1 hour Account Suspension WarningIs used to send email to the client if Trunk will be suspended in 1 hour.
Suspended Trunk Due to Rate Not DownloadedIs used to send email to the client if Trunk is suspended because Rate is not downloaded.
Send Downloaded CDRIs used to send Call Detail Report to client by link or attachment file. User can read this email and download CDR.
Trunk Interop TemplateIs used to send email to the client if Trunk is interop.
Registration Confirmation ContentIs used to send the confirmation for User's registration to the User.
Registration LetterIs used to send Registration Letter to the User.
Pending Trunk Suspension NoticeIs used to send the notification email to the client if trunk is suspended.
DID Order LetterIs used to send the letter to the client if client order the DID number.

 

 

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