Rule

Column Name	Description
Rule Name	Name of Rule.
Frequency	The schedule to run the rule.
Last Run Time	The last date/time when the rule was run.
Next Run Time	The next run time of the rule.
Update By	The name of the account who updated the rule.
Update At	The last date/time when the rule was updated.
Action	Actionperformed on the rule.

Button	Description
	Is used to active/deactivate the rule.
	Is used to edit rule.
	Is used to delete rule
	Is used to show/hide advance search.
	Is used to download the list of Rule by two types of file: CSV and XLS.
	Is used to refresh to get latest the list of Rule.
	Is used to set the total of records per a page.
	Is used to select the column which will be shown/hidden.
	Is used to go to next, previous page. It is also used to go to the specific page by clicking on the number of page.

This page allows user to search data by Rule Name. Input the name of rule in textbox then click on the Query button, the result will be displayed.

Adding New Rule

To add new Rule, click on Create New button. There are 4 step to add new Rule.

Step1: Define Monitoring Scope

This step defines the scope that the rule will monitor.

Screenshot: Define Monitoring Scope

Field Name

Description

Monitoring Rule Name

Name of rule.

Monitoring On

Name of Ingress/Egress Trunk which rule is applied to monitor.

Include

Select the codes will be monitored.

All	Select all Codes.
Specific codes	Input specific codes into textbox.

Excude

Select the codes out of scope

All

Select all Codes.

Specific codes

Input specific codes into textbox.

Scope

Scope defines the type of traffic that should be under monitoring

Filling in all fields and click on Next button to go to next page or Back button to back to previous page

Step2: Define Condition

This step is used to define the condition to check the call. It the condition is matched, the action will be triggered.

Screenshot: Define Condition

Field Name	Description
Monitoring Data By	Select subjects to monitoring data by: Trunk, ANI, DNIS, Destination, Country and Code
ACD	Condition about ACD (Average Call Duration). It equals the total call time divided by the total number of calls
ASR	Condition about ASR (Answer-Seizure Ratio). It is the percentage of answered telephone calls with respect to the total call volume.
PDD	Condition about PDD (Post Dial Delay).
SDP	Short Call Percentage = percentage of calls that is 6 seconds or less
Profitability	Condition about Profitability.
Revenue	Condition about Revenue.
Min Call Attempt	The Minimum Attempt Call

Filling in all fields and click on Next button to go to next page or Back button to back to previous page

Step3: Define Frequency and Sample Size

This step is used to define the schedule to execute the rule.

Screenshot: Define Frequency and Sample Size

Field Name

Description

Execution Schedule

Select schedule to execute Rule.

Never	Never execute rule.
Every Specific Minutes	Run every specific minutes.
Daily	Run on specific time of every day.
Weeky	Run on specific time of specific day of week.

Sample Size

Select specific minutes for sample size

Filling in all fields and click on Next button to go to next page or Back button to back to previous page.

Step4: Define Action

Final step is define action when condition is met.

Screenshot: Define Action

Field Name	Description
Active	Status of rule. Active if checked and Inactive if Unchecked.
Block	Select action when condition is met: Block if checked and Don't Block if Unchecked.
Enable Auto Unblock	Enable Auto Unblock mode. Yes: You have to input the number of mins to auto unblock. No: You have to unlock manually.
Unblock After (mins)	Auto Unblock after specific minutes.
Send email	If checked, notification email will be sent and vice versa.
Send to	Reciever Address.
From email	Sender email address.
Subject	Subject of notification email.
Content	Content of notification email.

Finally, Click Finish button to completely create new rule.

Alert Rule Log

This tab is used to record all log when Rule is executed. Click on Alert Rule Log tab, new interface will be appeared:

Alert Rule Log Query Form

Screenshot: Alert Rule Log Query Form

Column Name	Description
Period	Select the period time when the rule executed completely.
Name	Query by Rule Name

Alert Rule Log Result Form

Filling in criteria then lick on the Query button, the result form will be displayed.

Screenshot: Alert Rule Log Result Form

Column Name	Description
Rule Name	The name of the rule.
Start Time	The date/time when the rule started running.
Finish Time	The date/time when the rule finished.
Status	Status of the rule
Action	Action performed on record.