| Field Name | Description |
|---|---|
| Period | The period time to query. All calls happened within this period will be appeared. |
| GMT | Select the time zone will apply to the period time. |
| By Hours | Select the type of time to group data. |
| Web | On the right of time field to select the action after search: Display on Web, Export Excel CSV, Email when done or Export from Storage. |
| Carriers | Caller incall. |
| Ingress Trunk | Ingress Trunk is used. |
| Country | Country where caller makes the call. |
| ANI | The number of Caller. |
| DNIS | The number of Callee. |
| Carrier | The name of the Callee |
| Egress Trunk | Ingress Trunk is used in the call. |
| Group By | Select parameters to group by in report. |
Result Form
After clicking on Query button, the result will be appeared on form as below:
Screenshot: Holistic Report Result Form
| Column Name | Description |
|---|---|
| ASR | The Answer-Seizure Ratio. |
| ACD | The Average Call Duration. |
| PDD | The Post Dial Delay time. |
| NPR Count | Number of call attempts that has No Profitable Route. |
| NPR | Number of call attempts that has No Profitable Route (is counted by percentage). |
| SD Count | Total short duration or calls with <=6s. |
| SDP | is % of calls that has short duration or calls with <=6s. |
| Profit | Egress Cost - Ingress Cost for Termianation and Ingress Cost - Egress Cost for Origination. |
| Margin | Is counted by Profit / Revenue * 100%. |
| PP Min | Price Per Minute. |
| PP K Calls | Price Per thousand calls. |
| PPKA | Price per thousands attempts |
| Total Duration | Duration of all calls. |
| Total Billable Time | Billable time means the actual billing duration based on min time and time interview. |
| Total Cost | Total cost of the traffic. |
| Inter Cost | Interstate means the call is sent from one state to within the same state within the United States. |
| Average Rate | It takes the total of all rates and divide by the count. |
| Total Calls | Total number of call attempts. |
| Non Zero Calls | The call has greater than zero call duration. |
| Busy Calls | The egress is returning SIP resposne code 486 to the switch, indicating that it is busy in egress. |
Distribution Report
It is similar to the Holistic Report. But it is used to display the data of Distribution Call instead of Holistic
Comparative Report
It is similar to the Holistic Report. But it is used to display the data of Comparative instead of Holistic
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