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This section is used to record Commission for the agent. It alsoallowsto query data by some parameters.

Query Form

Click on Agent → Commission Report → This form will be appeared as a part of the main window:

Screenshot: Query Form


Panel

On this page:

Table of Contents


Query FormImage RemovedImage Added


Field NameDescription
PeriodPeriod time to query report includes start time and end time.User can query by custom or specific date.
GMTSet the time zone.
Group BySet the type to group and display data: All, Hourly, Daily, Monthly or Yearly
Agent

Select Agent Name.

Result Form

After filling out all parameters in query form, click on Query button the result will be appeared in to Result Form:

Screenshot: Result Form

Result Form

 


Field NameDescription
DateDate in report.
Call AttemptTotal of Attempt Calls.
Non ZeroTotal of Non Zero Calls.
MinutesTotal of call times (minutes).
CostTotal Cost of Call.
MarginThe margin of the agent.
CommissionComisstion of the agent.
 



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