| Field Name | Description | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Time | Timeof Call. You can select the default period by selecting from the dropdown list. You can also set your own period time by selecting custom and provide the start time and end time. | ||||||||||||||
| GMT | The time zone will apply to the period time | ||||||||||||||
| By Hours | Select the type to group data. | ||||||||||||||
| Web | On the right of time field to select action after searching: Display on Web, Export Excel CSV, Email when done or Export from Storage. | ||||||||||||||
| Inbound | Ithelpto query inbound calls gointosystem.
| ||||||||||||||
| Outbound | It helps to query outbound calls go outside from system.
| ||||||||||||||
| Group By | Select parameters to group by in report. |
Filling out all parameters, click on Query button then the result will be appeared onform.
Inbound/Outbound Report Result Form
After clicking on Query button, the result will be appeared on form as below:
Screenshot: Inbound/Outbound Report Result Form
| Column Name | Description |
|---|---|
| Inbound - billed time | Total billed times of inbound calls. |
| Inbound - cost(usa) | Total costs (in usa) of inbound calls. |
| Inbound - avg rate(usa) | Avg rate (in usa) of inbound calls. |
| Outbound - billed time | Total billed times of outbound calls. |
| Outbound - cost(usa) | Total costs (in usa) of outbound calls. |
| Outbound - avg rate(usa) | Avg rate (in usa) of outbound calls. |
| Profit - usa | Profit (in usa) |
| Profit - % | Profit (in percent) |
| Total Duration | Total of Duration of Inbound/Outbound calls. |
| ASR | Answer-Seizure Ratio of Inbound/Outbound calls. |
| ACD(min) | Average Call Duration of Inbound/Outbound calls. |
| PDD(ms) | Post Dial Delay time of Inbound/Outbound calls. |
| Calls - total | Total of calls include inbound calls and outbound calls. |
| Calls - not zero | Total of not-zero calls. |
| Calls - success | Total of success calls. |
| Calls - busy calls | Total of busy calls. |
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